Frequently Asked Questions

We start with a discovery call to understand your needs, then match you with the perfect team member. You'll have a chance to meet them before making any commitment. The whole process typically takes 1-2 weeks.

We offer flexible arrangements starting from 20 hours per week. We believe in building long-term partnerships, but we keep things simple with month-to-month agreements.

Every team member goes through a rigorous vetting process. We also provide ongoing training, regular check-ins, and have backup systems in place to ensure continuity.

Our team is based in the Philippines but works flexibly to align with Australian business hours. We can accommodate various schedules to fit your needs.

We offer transparent, flat-rate pricing based on hours and skill level. No hidden fees, no surprises. We'll create a custom quote based on your specific requirements.

We want you to be completely happy. If for any reason it's not working out, we'll work with you to find a better match or part ways with no hard feelings.

We partner with businesses of all sizes across Australia - from solo entrepreneurs and startups to established SMEs and larger enterprises. Our clients span various industries including e-commerce, professional services, real estate, marketing agencies, and more.

Yes! We offer a 2-week trial period for all new partnerships. This allows you to work with your matched team member and ensure it's the right fit before making a longer-term commitment.

We use your preferred communication tools - whether that's Slack, Microsoft Teams, email, or video calls. Your team member will provide regular updates and we schedule weekly check-ins to ensure everything is running smoothly. You'll also have a dedicated account manager for support.

Absolutely! We understand that business needs fluctuate. You can easily scale hours up or down with just 2 weeks' notice, or add additional team members as your business grows. We're here to be flexible and support your changing needs.

Our team is proficient in all major business software including Microsoft Office, Google Workspace, project management tools (Asana, Trello, Monday.com), CRM systems (HubSpot, Salesforce), accounting software (Xero, QuickBooks), and many more. If you use specialized software, we'll train our team members on it.

We take data security seriously. All team members sign comprehensive NDAs and confidentiality agreements. We use secure systems, encrypted connections, and follow strict data protection protocols. We're happy to work within your security frameworks and requirements.

No hidden fees! Our pricing is straightforward and includes everything - recruitment, training, onboarding, management, and ongoing support. The only cost is the agreed hourly or monthly rate for your team member.

Once we understand your needs, we can typically have you matched with a team member within 5-7 business days. After introductions and final onboarding, your team member can start working within 1-2 weeks from our initial conversation.

We have access to a diverse talent pool with varied skill sets. If we don't have someone immediately available with your specific requirements, we'll recruit and train the right person for you. We're committed to finding the perfect match rather than forcing a fit.

Yes! While we started with virtual assistance, we now offer specialized services including digital marketing, graphic design, bookkeeping, customer service, social media management, and more. Check our Services page for the full range of what we offer.

Definitely! Many of our clients have multiple team members handling different aspects of their business. We can create a custom team structure that works for you, and we'll coordinate between team members to ensure seamless collaboration.

We invoice monthly in advance, with payment due within 7 days. We accept bank transfers, credit cards, and can set up direct debit for your convenience. All pricing is in Australian dollars.

Yes, continuous learning is part of our culture. We provide ongoing professional development, training on new tools and technologies, and encourage our team members to upskill. This ensures you always have access to the latest capabilities and best practices.

We're built differently. We focus on authentic relationships, not just transactions. Our team members are carefully selected for both skills and cultural fit. We're Australian-owned, understand local business culture, and provide hands-on support. Plus, we genuinely care about both our clients and our team members' success and wellbeing.